Successful Client Relationships™

Become a trusted advisor to your highest-priority clients.

Skill-Set: ,

Available in: English

Course Content & Materials

Course Content

This interactive workshop introduces concepts and tools that are practiced and then applied to relevant sales or consultancy situations.

The Octagon™ Behavioural Questionnaire

Understand your own behaviour in a range of situations, and its impact on relationships.

Learn how to adapt your behaviour to build rapport and to develop and maintain trust

Relationships

Identify different types of client relationship, and learn how to improve them

Trust and how to build it

Identify the key components of trust-based client relationships as well as the potential obstacles to building trust

In-the-moment skills

Learn a range of skills to enable you to:

  • Build rapport with high-priority clients, immediately
  • Demonstrate a collaborative mindset, and gain buy-in from your clients
  • Develop and maintain trust in emails, telephone conversations and in meetings

Materials

Each participant receives a fully-bound 128 page workbook, which has been designed to enable you to practice with all the tools in the context of your own high-priority business relationships.

The Octagon Behavioural Questionnaire™ is included in the workbook, as well as all worksheets, slides, and strategic planning pages.