The ability to build effective, trust-based relationships with colleagues and other stakeholders is highly valued by organizations, as they recognize that relationships underpin lasting business success.
Effective Workplace Relationships™ shows you how to become a valuable commodity in your organization by treating each of your colleagues as unique, and adapting your approach to earn genuine trust and respect.
It teaches you in-the-moment skills to enable you to interact credibly and with maximum impact at all hierarchical levels.
Organizations recognize, intuitively, that relationships underpin business success. Consequently, it is surprising that few organizations have systems that measure the strength and security of business relationships, and so allow them to properly manage this critical resource. While financial, human and intellectual capital are all recognised assets of businesses, there has, to date, been limited focus on the core asset that we call Relationship Capital.
Relationship Capital is:
The value of all relationships that all people within an organization bring to that organization.
Further, Relationship Capital is calculated as:
The sum of the strength of each individual’s relationships with other parties, with respect to each other party’s degree of power and influence.
Relationship Capital is not to be confused with social capital.
While there are similarities with Relationship Capital, social capital typically derives from a social relationship (ie a non-work originated contact) and social capital is characterized by quantity.
By contrast, Relationship Capital focuses on the quality of relationships:
- Power and influence of the other party
- Type of relationship
- Strength of relationship
- Number of touch points on both sides
The advent and popularity of social networking websites such as twitter, facebook and LinkedIn are also sometimes confused with Relationship Capital.
However, the simplicity of such sites, while a key reason for their rapid adoption, is also potentially their weakness when it comes to business relationships. They can be used to quantify the number of connections a person has, but they do little to qualify the quality or strength of any relationship.
The approaches outlined in this workshop facilitate the building of Relationship Capital.
Click here to view the Effective Workplace Relationships™ PDF Summary